Privacy Policy

ubookdirect Pty Ltd – PRIVACY POLICY

ubookdirect Privacy Policy has been created because we value our customers and recognise their right to keep Personal Information private. ubookdirect collects personal information and personal data for the purposes of providing services and enhancing transparency of our process.

Any personal information and personal data collected will be used by ubookdirect Pty Ltd ABN 986 1771 9614, a company incorporated and registered in Queensland, Australia, in accordance with the Privacy Act 1998 (Commonwealth) (‘Privacy Act’) and bound by the Australian Privacy Principles which regulate how we may collect, use, disclose and store personal information, and how our customers (individuals for whom we arrange travel products and services – ‘you’, ‘your’) may access and correct personal information we hold about you. In this Privacy Policy, (‘we’, ‘us’ and ‘our’) is a reference to ubookdirect and includes any entity carrying on business in Australia that is related to ubookdirect.

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website or directly from you.

Please read this Privacy Policy carefully.  Ubookdirect may modify this Privacy Policy from time to time to reflect its current privacy practices. Contact us if you have any questions.

When you provide us with personal information this indicates you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this site or any products and services offered on it.

Collection of your personal information

There are many aspects of our website which can be viewed without providing personal information, however personally identifiable information will be collected when requesting information, purchasing a voucher or making a booking. This information may include but is not limited to full name, email, address, phone number, date of birth, gender and billing information (such as credit card number, cardholder name and expiration date).

We collect information about you that we reasonably need for our business functions and activities and which is required by law. Our business functions and activities include:

  • Providing you with travel services and related products – these services and products are described generally on our websites, our corporate brochures, advertising, our letters, emails and communications to customers and members;
  • Activities in support of those functions including administration, management, marketing, IT, legal, security, customer support, finance (including credit control) and human resources;
  • Activities we plan for the future including new ways of communicating, new products and services, new business models and new businesses.
  • Customer support features to access personally identifiable information. This may include but not is limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
  • We may combine your contact details with other information about you, for example:
  • Details related to your travel preferences including preferred travel products and services;
  • Records of your travel including service provider, travel itinerary, payment details (including credit card details) and other details;
  • Your employer membership (our business/affiliate client – If applicable);
  • If your business or employer supplies us with products or services, or if your business or employer distributes, sells or services our products, we collect information about your trading with us (for example the products you buy or sell or the services you provide), you’re trading history and account history;
  • If you apply for a position with us, we collect information to help us decide your application, including your date of birth, work history and similar details;
  • If you request information from us (for example about a product or service) or register a complaint, we collect information about your request or complaint; and
  • If you enter a promotion or competition, visit us at an event or enquire about ubookdirect we may collect your contact details so that we can follow up on your enquiry or interest by sending you marketing material.
  • We record your information in our database(s) whilst we deal with you. We will delete or de-identify this information from our database if requested by you, or when we have no further need to keep a record of it, except if we are required to keep it by law (for example, for tax or legislative purposes).
  • If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

Where personal information is used or disclosed, ubookdirect takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to ubookdirect. However, without certain information from you, ubookdirect may not be able to provide its products and/or services to you.

How we collect information from you

Generally, we collect personal information directly from you. We may record your contact details when you call us, when you fill out a traveller profile or other form, when you purchase a product or service, when you participate in a transaction, when you provide your contact details via web, mobile or email or when you ask us for information or request something from us.

Sometimes we collect personal information about you from another person or business, or from a publicly available source. For example:

  • Your employer membership program (our business client/affiliate) may give us your details in relation to booking a travel product or service;
  • If you are an employee of one of our business partners (e.g. supplier, agent or contractor), we may be given your name and contact details by your employer;
  • If you enter a networking event, promotion or competition organised by us, we may be given your name and contact details by the promoter of the event; and
  • Our service providers may provide us with your personal information from websites, social media sites, mobile, and other technology based sources.

We use lawful and fair means to collect your information. We will collect personal information about you from another person or from a publicly available source only if it is unreasonable or impracticable to collect it directly from you, and we will take reasonable steps to inform you that we have collected your personal information. Those reasonable steps may include informing you through this privacy policy.

For each visitor to our site, (including ecommerce sites, social media sites and mobile sites if relevant) we (or our service or hosting provider), expressively collect the following identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times, downloads, your IP address or referring website address

Collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at our Site.

Use of your personal information

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use only for these new purposes, data collected from the time of the policy change forward will adhere to our updated practices.

We may use your personal information, including your contact details, to provide you with information about products and services, including those of third parties, which we consider may be of interest to you.

Your Rights and Choices


A ‘cookie’ is a small text file which is stored within your computer or browser, which we access each time you visit our website. We may link the information we store in cookies to any personal information you submit while on our website.

You may change the settings on your browser to block or reject cookies, or delete our cookies, however, doing so will prevent you from accessing certain areas or features of our website.

Google Analytics

When you visit our website, Google Analytics, (a service provided by Google, Inc), may place persistent cookies on your computer’s browser. The information generated by the cookies about your use of the website and transmitted to Google. This information is then used for the purpose of compiling statistical reports. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics.

For details of Google’s Privacy Policy, visit:

For details on how to opt-out of Google Analytics download the Google Analytics Opt-out Browser Add-on, visit:


Should you no longer wish to receive marketing information including emails, e-newsletters or other promotional material, participate in market research or receive other communications from us, you may opt-out at any time.

In order to do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You can make this request by using the contact details provided below or by using the ‘unsubscribe’ feature present in our emails or other marketing messages.

When we receive emails from you we retain the content of the email and our response to you where we consider it necessary to do so. Your email address will only be used or disclosed for the purpose for which is was provided. It will not be added to any mailing lists or used for any other purpose without your consent.

Please note that we reserve the right to send you certain communications relating to your account or use of the Services and these transactional account messages may be unaffected even if you opt-out from marketing communications.

SMS Communications.

When we need to communicate time sensitive deals to you that may be of interest and make it easy for you to take advantage of these opportunities we will send details via SMS.

We may also need to send reminders pertaining to the expiry dates of certificates you may hold. This will be account notifications only.

Please note that you will have the opportunity to choose not to receive these SMS messages in any such SMS we send.

Website Security

We make reasonable efforts to ensure that the most up-to-date security measures are used on our website to protect your personal information. Any data containing personal information which we transmit via the internet is encrypted. However, we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure. You use our website at your own risk.

We will delete or de-identify your information from our websites, applications or databases when we have no further need to keep a record of it, except if we are required to keep it by law (for example, for tax or legislative purposes).

Links on our website

Our website may contain links to third party websites. We advise that the terms of this privacy policy do not apply to external websites. If you wish to find out how any third parties handle your personal information, we encourage you to obtain a copy of their privacy policy as their policies and practices may differ from ours.

Information Security

We hold your personal information in both paper-based and electronic files. We will take reasonable steps to ensure that your personal information which is held by us is protected from loss and misuse, and from unauthorized access, modification, disclosure and interference.

We maintain various physical, electronic and managerial security systems and procedures in order to protect your personal information, and regularly review these systems and procedures.

Sharing of your personal information

We may disclose personal information for travel or related purposes including our products and services to you, and as required by law

We may share your personal information with any accommodation, cruise or travel services’ provider, related to your voucher or booking. This information may be used to contact and communicate with you for the purpose of confirming, booking and delivering our product or service.

When we sell products and services to you, we do so as agent for the wholesaler or provider of those products and services. This means that we usually collect personal information about you both for our internal purposes, and on behalf of the parties for whom we act as agent for their internal purposes. Accordingly, the consent you provide under this Policy to the collection of personal information by us, applies equally to the parties whose products and services we sell. For example, if you purchase a hotel booking from us, then under this policy you will have consented to your personal information being used by us, being provided to that hotel to enable your accommodation to be booked and being used by the hotel.

We act as agent for many hundreds of companies, so it is not possible for us to set out in this statement exactly how each of these companies will use your personal information, but we are happy to provide more specific information to you if you contact us as detailed in this Policy.

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. ubookdirect takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Information Disclosed to Third Parties

We may disclose your personal information:

  • as permitted or required by law;
  • to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
  • to our third party service providers as well as to our related entities;
  • to third parties such as hotels and other accommodation providers and other service providers for the purpose for which the information was collected to facilitate and process your travel arrangements; and
  • to third parties we have contracted with who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide.

The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use. For more information, see the heading above, titled “Sharing of Your Personal Information” when we act as agent.

Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purpose for which it was supplied.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Changes to this Privacy Policy

ubookdirect reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act by forwarding your request to our email address.

If we refuse access, we will provide you with a written notice which sets out the reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access. We may recover reasonable costs in relation to a request for access to personal information.

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes.  We will respond to any request within a reasonable time.  We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

If we do not agree with the corrections you have requested, we are not obliged to alter your personal information accordingly. However, where we refuse to correct any personal information as requested by you, we will give you a written notice which sets out the reasons for our refusal.

Contacting us

If you have any feedback, questions, concerns or complaints about this privacy policy, or our use of your personal information, please contact us via email if you believe that the privacy of your personal information has been compromised or is not adequately protected.

Once a complaint has been lodged, we will respond to you as soon as possible.

You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email:

For further information from ubookdirect please contact Chief Operations Officer, ubookdirect Pty Ltd

Phone: 1300 959 550


Last update: 9th June 2018